Refund Policy

Last updated: May 2026

1. Overview

TR✨PLY uses deposit-based reservations. This policy explains when refunds may be issued and how long processing takes. It applies to payments in AED, INR, and other currencies shown at checkout.

2. When refunds may be available

  • We or the travel provider cancel your trip.
  • We reject your booking and no suitable alternative exists.
  • Exceptional cases we approve under our Terms.

Change-of-mind cancellations after deposit are not automatically refundable; we review case by case.

3. How to request

Email us with booking reference, name, and reason:

We aim to respond within 2–5 business days.

4. Processing times

  • Card (Stripe, AED or INR): typically 5–10 business days after approval, plus bank processing.
  • Tamara (UAE BNPL): per Tamara's terms after we confirm the refund (up to ~30 days).
  • Tabby (UAE BNPL): plan adjusted; card refund often 5–7 business days after we register it.

Refunds are returned in the same currency you paid where possible (e.g. INR to INR card payments).

5. Non-refundable cases

  • Voluntary cancellation without approved exceptional circumstances.
  • No-show or unused booking outside your unlock window without notice.
  • Third-party fees charged by Stripe, Tamara, or Tabby (per their terms).

6. Chargebacks

Please contact us before starting a bank chargeback. We can often resolve issues faster. Unauthorized chargebacks may delay your booking while investigated.

7. Questions

hello@triplysquads.com · +971 52 516 3595

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