Refund Policy

Last updated: March 2026

1. Overview

TR✨PLY is a travel community platform where travelers pay a deposit to reserve a trip. This policy explains when refunds are possible, how to request them, and how long processing takes.

This policy applies to all payments made through TR✨PLY, including those processed via Stripe, Tamara, and Tabby.

2. When Refunds Are Available

Refunds may be considered in the following situations:

  • Your booking is cancelled by TR✨PLY or the travel provider (e.g. trip no longer available).
  • Your booking is rejected by our team and no alternative dates are possible.
  • Exceptional circumstances as determined by TR✨PLY in line with our Terms of Service.

Refunds are not automatically guaranteed for change of mind or voluntary cancellation after your deposit has been paid. Each request is reviewed on a case-by-case basis.

3. How to Request a Refund

To request a refund, contact us with your booking reference and reason:

Include your full name, booking reference (e.g. TRP-YYYYMMDD-XXXXX), and a clear explanation. We aim to respond within 2–5 business days.

4. Refund Processing Times by Payment Method

If your refund is approved, processing times depend on your payment method:

  • Credit/Debit Card (via Stripe): 5–10 business days from approval, plus an additional 5–14 business days depending on your bank or card issuer.
  • Tamara (Buy Now, Pay Later): Once TR✨PLY confirms the refund, Tamara will update your payment plan and refund to your linked card within 30 days, per Tamara's terms.
  • Tabby (Buy Now, Pay Later): Once TR✨PLY registers the refund with Tabby, remaining installments are adjusted or cancelled and any amount already paid is refunded to your card within 5–7 business days.

Note: For BNPL refunds (Tamara/Tabby): if the refund is less than remaining installments, payments are adjusted. If the refund exceeds remaining installments, future payments are cancelled and the surplus is refunded to your card.

5. Non-Refundable Situations

  • Voluntary cancellation after deposit payment where no exceptional circumstances apply.
  • No-shows or failure to select travel dates within the calendar unlock period.
  • Third-party fees charged by Stripe, Tamara, or Tabby are not covered by TR✨PLY and are subject to the respective provider's own terms.

6. Chargebacks and Disputes

We encourage travelers to contact us at hello@triplysquads.com before initiating a chargeback with their bank or payment provider. Most issues can be resolved directly. Initiating a chargeback without contacting us first may result in suspension of your booking and TR✨PLY account while the dispute is reviewed.

7. Questions

For any questions about this refund policy, contact us at hello@triplysquads.com or +971 52 516 3595.

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